Official Sync:2026-03-15

Chapter 12: Documentation and Support

Ensuring help desks and user manuals are accessible.

Help desks and call centers must provide accessible communication (e.g., RTT or relay services). Manuals must be provided in accessible electronic formats.

Important Legal Disclaimer

This tool is a self-assessment aid only and does not constitute legal advice or a formally certified compliance assessment. Outputs — including reports, scores, checklists, and accessibility statements — are for internal use and should be reviewed by a qualified legal representative or independent accessibility auditor before being relied upon for regulatory, procurement, or public-disclosure purposes. All assessment risk lies with the internal assessor. accessibilityref, its developers, and staff accept zero liability for losses arising from use of or reliance on these outputs. Always verify against official sources: the W3C WCAG 2.2 Recommendation, the European Accessibility Act (Directive 2019/882), and your national enforcement authority.