Official Sync:2026-03-15

Audiovisual Media Hub

Video-on-demand platforms, streaming services, and broadcast catch-up services are explicitly named in the EAA. The Act requires not just accessible media players but end-to-end platform accessibility — from content discovery and search through playback controls, programme guides, and account management.

Compliance Deadline
28 June 2025
Who This Applies To
Video-on-demand service providers, streaming platforms, catch-up TV services, and online video aggregators offering services to EU consumers.
Legal Basis
  • European Accessibility Act (Directive 2019/882)
  • Audiovisual Media Services Directive (AVMSD) 2018/1808
  • EN 301 549 v3.2.1
Key Standards
  • WCAG 2.2 Level AA
  • EN 301 549 Chapter 9 & 11
  • TTML2 / WebVTT (subtitle formats)
  • EBU-TT-D (broadcast subtitles)
  • W3C MAUR (Media Accessibility User Requirements)

Compliance Requirements

1

Media Player Controls

Play, pause, stop, rewind, fast-forward, volume, mute, fullscreen, subtitle toggle, and audio description toggle must all be keyboard-accessible and labelled for screen readers. Controls must not disappear after a short timeout while focus is on them. Custom players built on <video> must expose all controls via the accessibility tree — not just visually.

2

Subtitles & Closed Captions

Subtitles must be available for all new content and — progressively — for archive content. They must be synchronised, accurate, and include speaker identification and relevant non-speech audio cues (e.g., [tense music], [door slams]). Users must be able to customise font size, colour, background opacity, and position. Subtitle rendering must not disappear or flicker on accessible display modes.

3

Audio Description

Audio description (AD) tracks must be provided for new scripted and factual content, describing key visual information — actions, scene changes, on-screen text, and visual humour. AD tracks must be selectable within the player without navigating away from the content. Where extended AD is provided, the platform must support it.

4

Sign Language Interpretation

For key content categories (news, emergency broadcasts, flagship programming), sign language versions should be available. Where a separate sign language stream is used, the platform must allow users to select it without losing their playback position. Signed content must be clearly labelled in the content metadata.

5

Electronic Programme Guide & Content Discovery

EPGs, carousels, recommendations, and search results must be navigable by keyboard and screen reader. Content metadata (title, rating, duration, accessibility features available) must be exposed programmatically. Filter options for accessibility features (subtitles, AD, BSL/ISL) must be present and functional. Thumbnails and promotional imagery must carry meaningful alt text.

6

Live Streaming Accessibility

Live streams must provide real-time subtitles (automatic AI subtitles are permissible if accuracy is maintained and corrections can be logged). Live audio description for major live events is a progressive obligation. Live stream players must meet the same control accessibility requirements as VOD players.

7

Account, Settings & Parental Controls

User account management, subscription settings, profile creation, and parental control configuration must all meet WCAG 2.2 Level AA. Accessibility preferences (subtitle style, AD enabled by default) must be saveable per profile and persist across devices and sessions.

Practical Steps to Compliance

  1. 1

    Audit your media player against WCAG 2.2 — specifically 1.4.3 (contrast), 2.1.1 (keyboard), and 4.1.2 (name/role/value)

  2. 2

    Assess your subtitle coverage percentage for both new and archive content; create a roadmap

  3. 3

    Commission audio description for your top-rated or most-viewed titles as a priority

  4. 4

    Test your EPG/homepage with a screen reader — carousels and lazy-loaded content are common failure points

  5. 5

    Review subtitle customisation controls — font, size, colour, and position must all be user-configurable

  6. 6

    Implement a content accessibility metadata schema so users can filter by subtitles, AD, and sign language

  7. 7

    Publish an Accessibility Statement including contact details for users to request accessible format alternatives

Exemptions & Proportionate Burden

Microenterprises are exempt. Proportionate burden applies where providing audio description for all archive content would be prohibitively costly — must be documented with an accessibility roadmap.

Recommended Tools for This Sector

These AccessibilityRef tools are specifically relevant to your compliance needs. Use them to test, assess, and document your accessibility posture.

Avertissement juridique important

Cet outil est uniquement une aide à l'auto-évaluation et ne constitue pas un conseil juridique ni une évaluation de conformité officiellement certifiée. Les sorties, y compris rapports, scores, listes de contrôle et déclarations d'accessibilité, sont à usage interne et doivent être examinées par un représentant juridique qualifié ou un auditeur d'accessibilité indépendant avant d'être utilisées à des fins réglementaires, d'achat ou de divulgation publique. Tout le risque de l'évaluation incombe à l'évaluateur interne. accessibilityref, ses développeurs et son personnel n'acceptent aucune responsabilité pour les pertes résultant de l'utilisation ou de la confiance accordée à ces sorties. Vérifiez toujours auprès des sources officielles: la Recommandation W3C WCAG 2.2, le European Accessibility Act (Directive 2019/882), et votre autorité d'application nationale.