Blank checklist, printable form
Self-Service Terminal Checklist
EN 301 549 Chapter 8 + EAA Annex I Section II
Blank checklist for offline completion.
Tick one box per row. Add comments and evidence references in the Notes column as needed.
Physical Reach & Clearance
EN 301 549 §8.3, Physical dimensions for wheelchair users and users with limited reach.
| Ref | Severity | Requirement | Status | Notes / Evidence |
|---|---|---|---|---|
| EN 301 549 §8.3.2.1 | Critical | Unobstructed forward reach: operable parts within 1220mm from floor, at least 380mm clear space.A wheelchair user approaching from the front must be able to reach all controls. Measure from floor to highest operable control. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.3.2.2 | Critical | Unobstructed side reach: operable parts within 1220mm from floor.For side approach, the same 1220mm maximum height applies. Ensure controls are not recessed beyond reach. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.3.2.3 | Major | Obstructed forward reach (≤510mm deep): top of controls within 1220mm.If there is an obstruction (counter, shelf) up to 510mm deep, the maximum height of operable parts is 1220mm. For obstructions 510–635mm deep (§8.3.2.4), the maximum height drops to 1120mm. Verify with the EN 301 549 reach diagrams. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.3.3 | Critical | Width for wheelchair approach: at least 760mm clear width.The approach path to the terminal must be wide enough for a standard wheelchair. Measure the narrowest point. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.3.4 | Major | Knee and toe clearance: at least 230mm depth, 635mm height under the terminal.For forward approach, space must exist under the terminal for wheelchair footrests and knees. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.3.5 | Minor | Installation instructions document accessible placement requirements.The installation guide must specify accessible mounting heights, approach clearances, and floor space requirements. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A |
Keypad & Controls
EN 301 549 §8.4, Numeric keypads and physical controls must be tactilely discernible.
| Ref | Severity | Requirement | Status | Notes / Evidence |
|---|---|---|---|---|
| EN 301 549 §8.4.1 | Critical | Numeric keypad follows standard telephone/ATM layout (1-2-3 top row).The layout must match the standard ITU-T E.161 telephone keypad. Do not use calculator layout (7-8-9 top) for public terminals. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.4.2.1 | Critical | Key 5 has a tactile marker (raised dot or bar) for orientation.The centre key on a numeric keypad must have a tactile identifier so blind users can orient themselves on the keypad. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.4.2.2 | Major | Status of toggle keys is determinable both tactilely and visually.If the terminal has toggle keys (Caps Lock, function modes), their state must be perceivable by touch and by sight. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §8.4.3 | Critical | If biometric authentication is used, a non-biometric fallback exists.Fingerprint readers on terminals must have PIN or card-based alternatives. Not all users can provide biometric input. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A |
Display & Audio Output
Screen content, audio output, and privacy requirements for terminal displays.
| Ref | Severity | Requirement | Status | Notes / Evidence |
|---|---|---|---|---|
| EN 301 549 §8.5 | Critical | Display screen is positioned for both seated (wheelchair) and standing users.The screen must be readable from wheelchair height (~1100mm eye level) and standing height. Consider tilt-adjustable screens. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| WCAG 1.4.3 | Critical | Screen text meets 4.5:1 contrast ratio against the background.In-terminal displays must meet the same contrast requirements as web content. Ambient lighting can reduce effective contrast, test in situ. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §5.1.3.2 | Critical | Audio output is available via headphone jack or wireless connection.Blind users need audio output to operate the terminal. A standard 3.5mm headphone jack in a tactilely locatable position is the minimum. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §5.1.2.2 | Critical | All on-screen text and status information is available as speech output.Every menu, instruction, error, and confirmation must be spoken aloud through the audio channel. No visual-only information. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EAA Annex I §II | Major | All instructions are available in both visual and audio form.Usage instructions, how to insert a card, select options, confirm transactions, must be available visually on screen and as audio. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A |
Physical Interaction
Card slots, receipt mechanisms, and physical touchpoints.
| Ref | Severity | Requirement | Status | Notes / Evidence |
|---|---|---|---|---|
| EN 301 549 §8.4.2.1 | Major | Card insertion slot is tactilely locatable.Blind users must be able to find the card slot by touch. A raised border, tactile arrow, or standardised position is required. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EAA Annex I §II | Major | Receipt or printout has an accessible alternative (e.g. Email, SMS).Paper receipts are inaccessible to blind users. Offer digital alternatives, email confirmation, SMS, or mobile app notification. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EN 301 549 §5.5.1 | Critical | Physical controls do not require tight grasping, pinching, or wrist twisting.Buttons must be operable with a closed fist. Coin slots and card readers must not require fine motor dexterity. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A | |
| EAA Annex I §II | Major | The terminal provides clear feedback on each user action (visual + audio).Every button press, selection, and transaction step must be confirmed through both visual and audio feedback. | ☐ Pass ☐ Partial ☐ FAIL ☐ N/A |